Introduction

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FAQ
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My Panel
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Administration
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Tips & Tricks

Products

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Hosting
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Designer
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Designer since 11.2019
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Domains
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Reseller
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vServer

Services

WordPress
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Cloud
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MailPro
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Mail
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Move
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Software
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Pictures
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SSL
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SEO
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Statistics
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Monitoring

Contact

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Call
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Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555
(Calls from the Austrian landline 0.25 EUR / minute)


Administration

Monday to Saturday
9.00 – 12.00 am
1.30 – 5.30 pm
 

Technical Support

Monday to Friday
8:00 am – 5:30 pm

Saturday
9:00 am – 4:00 pm

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Write
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Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

 

Support

Hosting

Here you can find guides and help information on using our hosting packages.

Introduction
Disk space allocation
Change hosting package (upgrade/downgrade)
Multiple websites per hosting package
Display hosting server number
Settings
Cron jobs
Error log
Error pages
Password-protected areas
PHP settings
Is your WordPress PHP 7 compatible?
Is your website ready for PHP 7?
Availability of PHP versions at Hoststar
Check the PHP version of my hosting account
Changing PHP version
PHP version via .htaccess
Adjust PHP.ini settings
SSL certificates
Bestellung, Verlängerung oder Kündigung eines SSL-Zertifikats
Domain oder Subdomain für ein SSL-Zertifikat konfigurieren
Nutzen und Vergleich von SSL-Zertifikaten
MySQL databases
Adding MySQL databases
Add MySQL users
Change MySQL login details / edit database users
Enable external MySQL database access
Administration interface for MySQL databases
Creating a manual MySQL database backup
Manually restoring a MySQL database
MySQL errors
FTP access
FTP software (FTP clients)
FTP login details
Setting up the FileZilla FTP client
FileZilla language selection
FileZilla data transfer
FTP errors
SFTP
Web FTP
Changing permissions via FTP
Creating additional FTP users
Changes not visible
Backup
Backup erstellen und verwalten
Backup wiederherstellen
Statistics
Hosting statistics
Monitoring
Web hosting monitoring
Software
Software installieren oder entfernen
Dieselbe Software mehrmals installieren
Software-Updates
Support zu Software
PrestaShop verwenden
DNS settings
Manage DNS settings
Modify DNS settings
File permissions
CHMOD calculator
File access with PHP
Correct directory and file permissions
Security
Data security with Hoststar
Password security
Back up the website
Malware infection
ModSecurity - Disable security rule