Manage orders

As soon as your shop has received orders, you can manage them.

After logging into Designer, follow these steps:

1. Navigation

You begin on the home page of Designer's editor and are thus in the Site editor view. Click left on the menu item Store.

You will be automatically redirected to the Products overview page. Click on Manage orders in the menu on the left.

2. Overview

You will automatically be directed to the order overview page All orders. Here you can manage all orders of your shop or view the details or send an e-mail directly to the customer.

3. Awaiting payment

Click on Awaiting payment in the top menu bar. All orders with the status Awaiting payment are displayed here.

By clicking on the 3-point symbol a menu opens in which the following settings are available:

• Paid - The status of the order is immediately adjusted and it is now displayed under the Paid tab or under All orders.
• Cancelled - The status of the order is immediately set to Cancelled. The order is now placed under the Cancelled tab or under All orders.

All status changes cannot be undone.
Your customer will be informed via e-mail each time the order status is changed.

4. Paid

Click on Paid in the top menu bar. All orders with the status Paid are displayed here.

By clicking on the 3-point symbol a menu opens in which the following settings are available:

• In progress - The status of the order is immediately adjusted and it is now displayed under the In progress tab or under All orders.
• Shipped - The status of the order is immediately set to Shipped. The order is now placed under the Shipped tab or under All orders.

All status changes cannot be undone.
Your customer will be informed via e-mail each time the order status is changed.

5. In progress

Click on In progress in the top menu bar. All orders with the status In progress are displayed here.

By clicking on the 3-point symbol a menu opens in which the following settings are available:

• Paid - The status of the order is immediately adjusted and it is now displayed under the Paid tab or under All orders.
• Shipped - The status of the order is immediately set to Shipped. The order is now placed under the Shipped tab or under All orders.

All status changes cannot be undone.
Your customer will be informed via e-mail each time the order status is changed.

6. Shipped

Click on Shipped in the upper menu bar. All orders with the status Shipped are displayed here.

The order is completed. This order is displayed here under the tab Shipped and under All orders.

7. Cancelled

Click on Cancelled in the upper menu bar. All orders with the status Cancelled are displayed here.

The order was canceled. This order is displayed here under the Cancelled and under All orders.

All status changes cannot be reversed, that is, invoices that have been reversed once are stored irrevocably. The customer must therefore place a new order if required.

8. Display order

To display the detailed information of an order, click on the desired order.

9. Detail view

The detailed information will be displayed immediately.

• Order - On the links you will find a list of all items in your order, including subtotal, VAT, shipping costs and the total amount.
• Status - Right, at the top you will see the status of your order.
• Customer details - The customer data including address and e-mail address are displayed under the status on the right.
• Shipping & Payment - On the right side of the customer data you will see the payment details such as date and type of payment, as well as the shipping method.

10. E-Mail to customers

In the Customer details section of the detailed view of the order you will find an Icon next to the customer's e-mail address. By clicking on this icon, a new e-mail with the Subject: Your order: "Order number" opens automatically.